Answers to common questions and solutions to frequent issues on CardNexus.

FAQ & Troubleshooting

Quick answers to the most common buyer questions. For more detail, follow the links to our full articles.

Buying FAQ

Quick answers to the most common seller questions. For more detail, follow the links to our full articles.

Selling FAQ

Having trouble with your account? Here are solutions to the most common issues.

Account & Login Issues

Feedback

Roadmap

Changelog

Everything you need to get started on CardNexus — what the platform is, how to create your account, and how to take your first steps.

Getting Started

CardNexus is an all-in-one platform for TCG enthusiasts — marketplace, collection management, real-time pricing, and portfolio tracking in one place.

What is CardNexus?

Signing up for CardNexus takes less than a minute — choose email, Google, or Apple to get started.

Creating Your Account

How to bring your cards into CardNexus — CSV imports for inventory and listings, and text/deck-list imports for fast paste-in workflows.

Importing Products

Step-by-step guide to importing a spreadsheet of cards into CardNexus — uploads, column mapping, error fixing, and bulk listings.

Importing Your Inventory from a CSV

Paste a deck list or any line-per-card text into CardNexus — supported line format, per-game notes (MTG, Lorcana, FAB, Riftbound etc etc...), and how to fix validation errors.

Importing Cards from a Deck List or Text

Everything you need to know about finding and buying cards on CardNexus.

Buying

Find exactly what you're looking for — search by name, browse by game or expansion, and filter by condition, language, finish, and more.

How to Find Cards

How market reference prices and seller pricing work on CardNexus — and what makes up your total at checkout.

Understanding Prices

How to add cards to your cart and complete your purchase — from cart rules to payment methods.

Adding to Cart & Checkout

What happens after you check out — order timeline, tracking, statuses, and next steps.

After Your Purchase

How to confirm receipt of your order, what happens if you don't, and how to report a problem.

Confirming Receipt

How to cancel an order before it ships, what happens next, and how refunds work.

Cancelling an Order

Everything you need to know about selling cards on CardNexus.

Selling

Selling on CardNexus is simple — if you have cards in your collection, you can list them on the marketplace in just a few clicks.

Getting Started as a Seller

Before you can withdraw your earnings, CardNexus needs to verify your identity — handled securely through Stripe.

Seller Verification

Once you've set up your seller account, listing cards on CardNexus takes just a few clicks. Your inventory is your listing source.

Listing Cards for Sale

Someone just bought your cards — here's what happens next and what you need to do to fulfill the order.

When You Receive an Order

How to package and ship your cards safely, add tracking, and protect yourself as a seller.

Shipping Your Order

How your earnings flow from sale to payout — timelines, fees, and how to withdraw your money.

Getting Paid

How to assess and grade card conditions on CardNexus, from Near Mint to Damaged.

Card Condition & Grading

Card condition is one of the most important factors in buying and selling TCGs. It directly affects price, desirability, and dispute rates.

Card Condition Explained

How to pack and ship cards safely, tracking requirements, and packaging tips for every order size.

Shipping & Packaging Guide

Good packaging is the difference between a happy buyer and a dispute. Everything you need to pack and ship cards safely.

How to Ship TCG Cards Safely

This page explains how shipping works on the CardNexus marketplace: how package sizes are determined, how shipping zones work, and how default rates are set.

Shipping Rates Guide

Everything you need to know about your orders and tracking shipments on CardNexus.

Orders & Tracking

Every order on CardNexus goes through a series of statuses from the moment it's placed to the moment it's completed (or cancelled).

Understanding Order Statuses

Once a seller ships your order, you can follow your package every step of the way — right from your CardNexus order page.

Tracking Your Order

How to report problems, resolve disputes, and handle returns on CardNexus.

Disputes & Returns

Sometimes things don't go as expected — a card arrives damaged, the condition doesn't match the listing, or a package never shows up. CardNexus has a structured

Reporting a Problem

After you report a problem, the dispute enters a structured resolution process. Here's exactly what happens at each step.

How Dispute Resolution Works

Sometimes a dispute results in a return — the buyer ships the item back to the seller and receives a refund once the return is confirmed.

Returns

Understand how fees work on CardNexus, what payment methods are accepted, and how currencies are handled.

Fees & Payments

CardNexus charges a small fee on each transaction to keep the platform running, fund buyer & seller protections, and continuously improve the marketplace.

Fee Structure Overview

All payments on CardNexus are processed securely through Stripe. Here's what you can use to pay.

Accepted Payment Methods

CardNexus supports sellers and buyers across Europe and North America, with two currencies depending on the seller's location.

Currencies & Regions

Why CardNexus collects Import VAT on some cross-border orders, who pays it, and what sellers must put on the parcel.

How Import VAT works on CardNexus

How buyer and seller ratings work on CardNexus, and what to expect after an order.

Ratings & Reviews

Ratings and reviews help build trust on CardNexus. Learn how the double-blind review system works and what happens after every completed order.

How Ratings & Reviews Work

How CardNexus protects buyers and sellers, and how to stay safe on the platform.

Trust & Safety

When you buy on CardNexus, your money and your purchase are protected at every step. Here's how.

How CardNexus Protects Buyers

Selling on CardNexus is designed to be safe and fair — your payment is guaranteed before you ship, and disputes are handled with evidence, not instant chargebacks.

How CardNexus Protects Sellers

Your CardNexus account holds your collection, listings, and payout info. Here's how to keep it secure.

Account Security Tips

If you see suspicious activity, fake listings, or policy violations, here's how to report it to the CardNexus team.

Reporting a User

Legal information, terms of use, privacy policy, and rules that apply when using CardNexus.