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Account and data deletion

Feature Request

Found a way to reset my account, but need to find a way to delete an account whole, as I mainly wish to erase the information of the e-mail being used for my account.

Posted by drumbo ·
Status: Completed1 comment

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Comments1

  • Julie Le Soymier

    Team•

    Mar 16

    Hi there, @drumbo

    You can now delete your CardNexus account directly from the app — no need to contact support.

    Here’s how to do it:

    1. Log in to the web app: www.app.cardnexus.com

    2. Click your avatar in the top-right corner

    3. Click Manage account

    4. In the Profile section, scroll down to the Danger zone

    5. Click Delete my account

    Please read carefully before proceeding:

    • Your account will be immediately suspended, and you will no longer be able to buy or sell on CardNexus.

    • You will receive a confirmation email at your registered address.

    • You must click the confirmation link to complete the request.

    • After confirmation, your account will be permanently deleted after a 7-day grace period.

    • During this period, you can cancel the deletion from your account settings.

    If you have any trouble with the process, feel free to reply to this message and we’ll help you.

    Best regards

    Julie