Hi, in order to solve your issue, can you please report what you see on both desktop and on mobile, please? Also, can you help me if you precisely if you set up two-factor already ?
Hvae you tried this morning, is the behavior different, or still the same?
quickcel
•
Apr 10
I haven’t setup two-factor authentication. It almost looks like the page loads and I am authenticated, but then that error message pops up and I can’t do anything.
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Gaultier Romon
Apr 10
Hi, in order to solve your issue, can you please report what you see on both desktop and on mobile, please? Also, can you help me if you precisely if you set up two-factor already ?
Hvae you tried this morning, is the behavior different, or still the same?
quickcel
Apr 10
I haven’t setup two-factor authentication. It almost looks like the page loads and I am authenticated, but then that error message pops up and I can’t do anything.
URL:
https://app.cardnexus.com/en/users/quickcel/inventory
If I look through the network inspector I can see two 500 errors:
The JSON response for each of those is similar:
{
"json": {
"defined": false,
"code": "INTERNAL_SERVER_ERROR",
"status": 500,
"message": "Inventory line 69b07a13ddfc519332362808 not found for cart item",
"data": {
"traceId": "6669454218748058644"
}
}
}
Gaultier Romon
Apr 10
That’s a really good finding ! I know how to fix this now ! Many thanks
Gaultier Romon
Apr 10
Keeping you posted on the resolution
Gaultier Romon
Apr 10
Problem solved !
quickcel
Apr 10
Confirmed working for me. Thanks for the help!