I'm really sorry, two refunds out of three orders is a terrible first experience of the marketplace, and that's on us as much as on those sellers.
To answer your question directly: today you can't leave a review for a seller who never ships, because reviews are tied to completed orders. I understand how frustrating that feels, so here's what does happen behind the scenes:
Every cancelled or unshipped order is tracked and shown publicly on the seller's profile, so other buyers can see their real shipping and cancellation record before they buy.
Sellers who go past a certain rate of unshipped or cancelled orders are automatically suspended and have their listings pulled from the marketplace.
Thanks for taking the time to tell us, feedback like this is what gets things fixed.
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Comments1
Gaultier Romon
Aug 4
Hi,
I'm really sorry, two refunds out of three orders is a terrible first experience of the marketplace, and that's on us as much as on those sellers.
To answer your question directly: today you can't leave a review for a seller who never ships, because reviews are tied to completed orders. I understand how frustrating that feels, so here's what does happen behind the scenes:
Every cancelled or unshipped order is tracked and shown publicly on the seller's profile, so other buyers can see their real shipping and cancellation record before they buy.
Sellers who go past a certain rate of unshipped or cancelled orders are automatically suspended and have their listings pulled from the marketplace.
Thanks for taking the time to tell us, feedback like this is what gets things fixed.