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Requesting complete erasure of data compliant with Article 17 of the GDPR

Feature Request

I am writing to formally request the deletion of my account and all associated personal data in accordance with Article 17 of the General Data Protection Regulation (GDPR) (Right to Erasure).

Currently, your website does not provide a functional or accessible option to delete my account independently. Under EU data protection law, I have the right to request the erasure of my personal data without undue delay.

Please confirm in writing that:

  1. My account has been permanently deleted.

  2. All personal data associated with my account has been erased from your systems, including backups where applicable.

  3. Any third parties with whom my data has been shared have been informed of this erasure request, if applicable.

I expect confirmation within the statutory one-month period as required under Article 12(3) GDPR.

I expect your prompt attention and action to this matter and I will also be forwarding this request to the Europeans Cybercrime Center so they are aware of the unorthodox manner in which you are not allowing account and data deletions independently.

Posted by xafarr ·
1 comment

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Comments1

  • Julie Le Soymier

    Team•

    Mar 16

    Hi there, @xafarr

    You can now delete your CardNexus account directly from the app — no need to contact support.

    Here’s how to do it:

    1. Log in to the web app: www.app.cardnexus.com

    2. Click your avatar in the top-right corner

    3. Click Manage account

    4. In the Profile section, scroll down to the Danger zone

    5. Click Delete my account

    Please read carefully before proceeding:

    • Your account will be immediately suspended, and you will no longer be able to buy or sell on CardNexus.

    • You will receive a confirmation email at your registered address.

    • You must click the confirmation link to complete the request.

    • After confirmation, your account will be permanently deleted after a 7-day grace period.

    • During this period, you can cancel the deletion from your account settings.

    If you have any trouble with the process, feel free to reply to this message and we’ll help you.